ProfitShark Support
Contact Us
Email: support@profitshark.io
Response time: Within 24 hours on business days
Frequently Asked Questions
Q: What file types does ProfitShark accept?
A: ProfitShark accepts .xlsx, .xls, and .csv files up to 20,000 rows.
Q: How do I connect my Amazon seller account?
A: Go to Settings and click "Connect Amazon Account" to authorize ProfitShark via Login with Amazon.
Q: What data does ProfitShark access from my Amazon account?
A: ProfitShark only accesses pricing, product catalog, and listing restriction data through Amazon SP-API. We do not access orders, customer data, or any personally identifiable information.
Q: How is my profit and ROI calculated?
A: ProfitShark uses real-time Amazon pricing and FBA fee data retrieved directly from Amazon SP-API to calculate your net profit and ROI for each product.
Q: How do I cancel my subscription?
A: You can cancel anytime from the Settings page. Your access continues until the end of your billing period.